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Worn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day ExchangesWorn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day ExchangesWorn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day ExchangesWorn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day Exchanges


Refund & Exchange

We want you to love what you ordered. If something isn't right, you may return or exchange eligible items within 14 days (two weeks) of the delivery date. Requests made after 14 days can't be accepted, except where required by law (see "Faulty or Defective Items" below).

What's Eligible

To be returned or exchanged, items must be:

  • Unworn, unwashed, unaltered, and undamaged;
  • Free of makeup, marks, stains, or scents; and
  • Returned with all original tags attached and the return seal intact.

Every item ships with a return tag that acts as a seal. Once that seal is cut, altered, or tampered with, the item is no longer eligible.

What Can't Be Returned

  • Boutique / made-to-order products made specifically for you — these are final sale;
  • Clearance and final-sale items;
  • For hygiene reasons, sealed items such as underscarves or intimate pieces once the seal is removed; and
  • Items that arrive to us not meeting the criteria above.

We don't offer price adjustments if an item goes on sale after your purchase date.

Sale & Coupon-Code Orders

Items bought on sale or with a coupon code can be exchanged, or refunded as store credit (not to the original payment method), within 14 days for a different size or style of equal value.

Return Shipping & Fees

For change-of-mind returns and exchanges, you are responsible for return shipping (courier charges), and a 15% service and restocking fee is deducted from your refund. These are separate: the courier cost is what you pay to send the item back, and the 15% covers processing and restocking. For faulty, damaged, or incorrect items, we cover return shipping and no service or restocking fee applies. We recommend a trackable service — we can't process a return we don't receive.

How to Start a Return or Exchange

  1. Make sure your item meets the eligibility criteria above.
  2. Start your request by sending us an email at info@wearblackcamels.com.
  3. Ship your item back within 7 business days of receiving return instructions, using a trackable service. Items shipped later may not be accepted. Return shipping and fees are covered under "Return Shipping & Fees" above.
  4. Once we receive and inspect your return, we'll process it within 7–10 business days and email you to confirm your refund or exchange. Approved refunds are issued to your original payment method, less the 15% service and restocking fee; original outbound shipping is non-refundable. Please allow an additional 3–5 business days for your bank or card issuer to post it.

Faulty or Defective Items

If an item arrives with a manufacturing defect, damaged, or you received the wrong item, contact us at info@wearblackcamels.com within 14 days of delivery with a description, videos, and photos. We'll cover return shipping and issue a full refund or replacement, depending on the situation. Nothing in this policy limits your rights under applicable consumer-protection or warranty law.

Cancelling an Order

Need to cancel? Contact us as soon as possible after ordering — we begin processing quickly, often within a few hours. If your order hasn't shipped, we'll cancel it and issue a full refund. If it has already shipped, outbound shipping is non-refundable and any return shipping is your responsibility.

International Returns & Exchanges

The 14-day window and eligibility rules above apply to international orders as well, with a few differences:

  • You are responsible for return shipping; we don't provide prepaid international return labels.
  • Original outbound shipping and any duties, customs charges, or taxes you paid (at checkout or at customs) are non-refundable.
  • The 15% service and restocking fee applies to change-of-mind returns.
  • We recommend a trackable, insured service; the item remains your responsibility until it reaches us.

Where local law gives you extra rights, those rights still apply — see the EU & UK note below.

EU & UK Customers — Right of Withdrawal

If you're a consumer in the EU or UK, you have a statutory right to cancel your order within 14 days of receiving it, for any reason — this is separate from, and additional to, our returns policy above. To use it, tell us clearly by email at info@wearblackcamels.com before those 14 days end. We'll refund your payment, including standard outbound shipping (any faster-shipping upgrade you chose isn't included), within 14 days of your notice, though we may wait until the goods reach us or you show proof of postage. Please send the items back without undue delay and within 14 days of telling us; return shipping is your responsibility, and items should be unused and in resalable condition. Where this statutory right applies, we won't apply the service and restocking fee to that cancellation.

A Few Notes

  • Once an order is placed we're unable to modify it (change items, address, or details), so please review carefully at checkout, including your full first and last name.
  • We're not responsible for damage caused by third-party dry cleaning, washing, or drying.
  • Items sent to us in error, or that don't meet our return criteria, can't be returned to you or refunded.