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Worn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day ExchangesWorn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day ExchangesWorn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day ExchangesWorn and loved by 50K+ Women Across The World Dispatch Within 24 - 48 Business Hours FREE US SHIPPING ON ORDERS OVER $100 Easy 14-Day Exchanges


Shipping & Delivery

Processing Time

Orders are processed Monday through Saturday, and most leave our facility within 1–2 business days. Boutique and made-to-order pieces take 10–12 business days, since each one is produced individually by hand. Orders placed outside working hours (10am–6pm Central Time) or on Sundays and public holidays begin processing the next business day. During sales and peak seasons, please allow 2–4 extra business days.

Order Confirmation & Tracking

You'll receive a confirmation email as soon as you order, and a second email with a tracking number once it ships — please allow up to 24 hours for tracking to update. If neither email arrives, check your spam folder or write to us at info@wearblackcamels.com.

We also send order and delivery updates by WhatsApp to the phone number you provide at checkout, alongside email.

We ship with established carriers — typically USPS, UPS, or FedEx within the US, and DHL or FedEx for international orders. The carrier and service are assigned at fulfillment based on your destination and the option you choose.

U.S. Shipping Options

We deliver to all 50 states. You choose your speed at checkout, where the exact cost is shown. Standard shipping is free on US orders over $100. Estimated transit times, counted from the ship date rather than the order date, are:

Option Estimated delivery (business days)
Standard 5–7
Express 2–3

Transit times are estimates and can shift during peak periods.

Delivery Estimates & Delays

The times above are estimates, not guarantees. Once a parcel leaves our facility it's in the carrier's hands, and we can't control delays caused by couriers, weather, or busy periods.

Your right if we're delayed: If we can't ship within the time stated (or within 30 days where no time is given), we'll email you, and you can either accept the new date or cancel the affected items for a full refund. If we can't fulfill an order at all, we refund it rather than issue store credit.

Where We Ship

We ship within the United States and internationally to the United Kingdom, the European Union, the UAE, Canada, and Australia (see "International Shipping" below). We do not ship to PO Boxes.

International Shipping

Shipping charges. International rates are calculated at checkout from your destination, order weight, and the service you pick.

Duties, taxes & customs. Prices exclude import duties, customs charges, and local taxes. These are set by your country, aren't collected by us, and are yours to pay — your carrier or customs office will bill them, usually before or at delivery. Rules and thresholds differ by country, so please check yours before ordering. Orders ship Delivered Duties Unpaid (DDU) unless noted otherwise at checkout.

Delivery timelines. International transit usually takes 7–15 business days after dispatch, plus any time held in customs, which is outside our control. Please treat these as estimates.

Refused or Unclaimed International Shipments

If an international parcel is refused, left unclaimed, or sent back because duties or taxes weren't paid, any shipping we've paid (in either direction) is non-refundable and may be deducted from your refund. Where a refund is due, we release it only once the goods return to us or the carrier confirms the parcel as lost. Keeping your address and phone number accurate helps customs reach you.

Delivery Address

Please double-check your address at checkout — we ship exactly to what you enter, and can't reroute or refund an order sent to a wrong address you provided. If a parcel returns to us because the address was wrong or incomplete, we'll resend it once the corrected address and the reshipment cost are covered.

If You're Not Home

If you can't take delivery, the carrier decides whether it's safe to leave the parcel. If not, they'll leave a card explaining how to arrange redelivery or local pickup.

Lost, Stolen, or Undeliverable Packages

If tracking shows delivery but you don't have the parcel, please:

  1. Check with household members, neighbors, and building management; and
  2. Contact the carrier to open a claim, since they hold the proof of delivery.

We can't take responsibility for parcels the carrier has marked delivered, or lost through an address error, but we'll always help you file a carrier claim. If a parcel comes back to us as undeliverable, we'll arrange a reship at your cost.

Sales Tax

US sales tax is worked out and added at checkout from your shipping address. For TikTok Shop orders, the platform collects and remits sales tax as the marketplace facilitator. These policies cover purchases on wearblackcamels.com; TikTok Shop orders also follow TikTok Shop's own policies.

Questions

Write to us at info@wearblackcamels.com — we usually reply between 10am and 6pm Central Time, Monday to Saturday.

Mailing / return address: Black Camels LLC, PostNet, 19214 Clay Rd, Ste C, Katy, TX 77449, United States